You can disregard what follows. I missed where you said you were able to update and that the controller is working.
I had the 2017 version on my tablet, and had to load the 2012 version to get the controller update to run. It has to do with the version that was used to develop the updates. It’s not the first time I’ve encountered such things with Windows programs. You will find the same circumstances with programs developed with different versions of .Net programming platform.
It worked for me and a couple other people that had this problem and the update has to be installed to get the camera gimbal to move properly.
yes, my initial problem was that I tried to install the 64-bit x64 package and faced those issues of it being already present on my laptop. Once installed the 32-bit x86 package, it went smoothly.
Thank you again