Thanks for the heads up. I wanted to touch base with Yuneec USA and see if I could get a feel for the company. I am impressed with what I have learned so far on this forum about Yuneec and the Hurricane line. I am trying to cover as many bases as I can in my decision making process. I try to research things to the point of exhaustion some times. I believe my biggest concern would be support and parts availability.
I'll give you my opinion of Yuneec based on my experiences with them.
'When the typhoon H first came out it was the new "Must Have "drone and there was a long wait
for delivery, I got mine in the second wave of shipments and had problems right out of the box. (Bad Compass Issues)
Yuneec for me was excellent in there service, Three day delivery from East to West coast paid for by them.
repaired within a few days. OVERNIGHT return from West Coast to East.
Not fixed, sent back for repair, and returned but still problems.
Called back and they sent again OVERNIGHT a NEW Color Box Complete unit while my return unit was in transit.
They then sent me a FREE battery for all my troubles !
While I had problems, I posted some videos of my "Toilet Bowling" and when I talked to Yuneec, I sent them the link
to the video, they watched it while I was talking to them, and thats when they decided to sent me a NEW unit.
No problems with my Typhoon H for three years until I crashed it this April (2019).
When I called them they answered two calls within minutes and the third call I had to leave a call back number and a time to call. They called back Almost to the second ! During these calls, they reviewed the Flight Logs I sent them, and suggested ways to do repairs.
They said it was out of warranty, (I knew that, so no problem) but could set me up with a refirbed unit at good prices. For the next few days, the sales girls sent me almost daily updates on available units and prices.
Again this was April-May of this year (2019).
I have been happy with Yuneec service, although I must admit that the service staff has been reduced since the original product release, but has been very responsive in repair issues.
The email communication was great on the repair, received Unit, In for Repair, Released, Shipped with tracking, and I even got a check list of all the functions checked and price for the repair, noted at the bottom "Serviced Under Warranty) no charge.
I decided to change Drones and then purchased a Autel EVO, but have been very happy with the Yuneec Product.
Other other Hand, Autel seems to have a slower approach to repairs. Yes they answered my calls, but take their
time in doing repairs and taking the least expensive route for free shipping. If you go on the Autel Pilots Forum, most people have about a 30+ day turn around for warranty repairs. Their line to me and others was "We are a Small Company and doing the best we can" When I called the service department to check on my status, They told me it was scheduled in the next few days as they take repairs in order of units received. The next day I got an email that they had shipped the unit back to me TWO DAYS before !
I got my repair back in my orginal box with NO repair receipt and have NO idea of what they did to the controller, although it works now and I have had no further problems.
I had DJI products before My Yuneec and I won't even waste my time describing my experiences with them !
Something else to remember that Summer is the busy season for repairs because more people are flying and crashing their drones ! So calls might take a little more time to be returned !
Good Luck in your Quest !