[QUOTE="i'm new on this forum, dont know if it is the best place to post this problem
if somebody can help thanks ![/QUOTE]
Welcome to the Forum Sam. Your post went into an old discussion. Leaving your issue here will confuse replies to similar (possibly the same) issues. It would be much better if you started a new thread. Click on "Forums" at the top of the screen. Find the Q500 Series, and under that, choose Q500 "How To" (or any other that sounds good to you). You will see a button on the right to start a new thread. Please give as much background on your issue as you can. Things like getting dropped, updating firmware, any work you have done, Mods, etc. are important to know. The more detail you can provide, the better chance of getting the attention of the right folks. Good luck, this is a great forum.