Still a no go. Tried it the way you mentioned and then every possible way, and the results are the same. Like I say, I can download the GUI zip file fine, but it stalls on installing, yet the icon pops up in the taskbar. And when I connect to the H, the sensors and other GUI indicators begin rotating onscreen, but at the bottom of the window it says the device is not connected. Cannot get beyond this point. Very frustrating.
Ihad the same issue i was using the windows surface pro. It didn't work till i used another computer and it wouldn't work on the usb it had to be the com port. Finally worked not sure why it didn't on the surface.Don't I wish. I've tried 3, each a different length. I could try another PC later on, an older one, to see if it is the USB ports, but the laptop I'm using I just got recently, a bit after summer and it connects just fine to other USB devices.
Okay, that makes sense. Thanks for sharing it.