GREAT NEWS!!
I just now got off of the phone with a Yuneec rep - Andrew, a real pleasure to deal with - about my downed Typhoon H that I lost last Thursday, 3/9 through a sudden and complete disconnection between my ST16 & Typhoon H (both RC & WiFi transmissions) mid-flight. While I had him on the phone he asked me for some more information and also reviewed my flight logs as we spoke.
My version of what happened with my Typhoon H Pro that day matched up perfectly with what the flight records and last images captured revealed to him. SO, he immediately issued me EVERYTHING I need for a complete return and replacement of my Typhoon H!! New drone, backpack, ST16, batteries and props, the works!! All Ihave to do is pack up the gear that came with my Typhoon H - including my ST16, batteries, charger, etc., - and ship it all to Yuneec via the shipping label he provided me with today. I'm to call him when I ship it, he will confirm with UPS immediately that my box is on its way, and he will then send me out my replacement at the same time once that is verified. I should have my replacement in a matter of a few days. I've kept all of the original packaging that came with my Typhoon H, so it will take me only a few minutes to have everything boxed up in the backpack, put back in its shipping box, and be ready to go.
Folks, I cannot shout out loud enough my appreciation and respect that goes out to Yuneec, to them as a company and to the fine folks they have as employees and team members working for them, too. Yuneec did not ever even give off the appearance that they were going to just sidestep this issue. I was treated fairly, honestly, personally, and with great care from the moment I contacted Yuneec last week until I received the good news from them today that they were going to stand behind both their excellent product and their faithful customer.
I ask you, what more could be asked for from an international company that treated me like I was a guy living right in their neighborhood where they do business daily and who they've dealt with routinely, and who now brought a VERY huge problem with one of their products to their attention? Not one thing, in my book! Personalized service is mostly a thing of the past, but not within Yuneec's vast operation. My hat flies off to them and both thumbs are stuck WAY up. I could not be a happier customer and Typhoon H pilot!
Packing up things today and will be at UPS either before 5 p.m. today or first thing tomorrow morning. It's a cold, windy day today in Delaware where I live, but the sun is sure shining bright on me right now!