I am not one to complain online but my experience with Yuneec needs to be shared:
(Saturday) May 6th -My Typhoon H falls out of the sky into a farmer's field from 90 ft. The unit's camera was smashed into hundreds of pieces, the arms were broken and four of the 6 props were destroyed. A 64 gig memory card also was destroyed with unretrievable valuable data.
May 8th- I speak with yuneec reps and am instructed to email flight data. I do so.
May 11th- I get return authorization number RA15791. I send the unit to Yuneec's Canadian affiliate (Staples) in Mississauga after being instructed to do so. Repairs will be covered under warranty.
May 24th- 13 days later, I get an email notification my unit is in the repair department's possession, but work has not started.
June 6th- After not having an update for almost two weeks and not having a drone for a month, I call Staples in Mississauga. I am told they are waiting on parts and work will be completed by Thursday June 8th and I should have the unit by the following Monday.
June 8th- My Typhoon H miraculously arrives back at my hometown staples. I'm confused as to why it's here already but happy to have it back.
June 8th-Upon opening the box the unit still has dirt lodged in it from the crash and the broken propellers have not been replaced.
June 8th- As an alternative to waiting on hold with Yuneec, I spend just under $60 ordering new props online from best buy.
June 19th-My new props arrive.
June 20th-I call tech support as the ST16 Ground station and the Typhoon H are no longer paired and there is no instructions included on how to do this.
June 20th-I fly the Typhoon H for the first time since the crash. The camera pan and tilt is unresponsive.
June 21st-Tech support walks me through some firmware updates, but the pan and tilt is still unresponsive.
June 22nd-Mitch sends me return authorization RA16766 for the unit to be sent to Ontario California, rather than deal with inept Canadian Staples. I am instructed verbally by Mitch to use UPS.
June 22nd-I get a voice mail from Moses, who leaves me his number, but I was unable to hear what his number was. He assured me my repair would be pushed to the front of the line upon arrival.
June 23rd-I send the package to Yuneec via UPS. Shipping cost is $80.24
July 9th-I track the package and see it still hasn't arrived with Yuneec and contact UPS. They launch an investigation.
July 10th-For some reason the package doesn't make it to Yuneec until July 10th. It is signed for by K Villanueva.
July 21st-Frustrated with the time repairs are taking and losing money from not having a drone, I speak with Keanna who informs me receiving has not got the drone to the repair department as of yet. I ask to speak to Moses and am denied.
July 21st- I get a notification repairs have began.
July 21st- I get a bill from UPS for an additional $56 for customs charges. I phone them and tell them to shove that bill up their @$$. They are reviewing the situation.
July 24th-I am notified repairs are compete and a 24 point inspection has been completed. I am notified that shipping has sent the drone back to me via ups.
August 2nd-I get my drone back. Eager to fly it and catch up on work, I open the package to see the ST16 ground station was left in the 'on' position for shipping and it's totally dead.
I wanted so badly to believe in the Typhoon H. Hopefully I have no further issues once the ground station is charged in a few hours. What a horrible customer service experience. Is every drone company this bad?
(Saturday) May 6th -My Typhoon H falls out of the sky into a farmer's field from 90 ft. The unit's camera was smashed into hundreds of pieces, the arms were broken and four of the 6 props were destroyed. A 64 gig memory card also was destroyed with unretrievable valuable data.
May 8th- I speak with yuneec reps and am instructed to email flight data. I do so.
May 11th- I get return authorization number RA15791. I send the unit to Yuneec's Canadian affiliate (Staples) in Mississauga after being instructed to do so. Repairs will be covered under warranty.
May 24th- 13 days later, I get an email notification my unit is in the repair department's possession, but work has not started.
June 6th- After not having an update for almost two weeks and not having a drone for a month, I call Staples in Mississauga. I am told they are waiting on parts and work will be completed by Thursday June 8th and I should have the unit by the following Monday.
June 8th- My Typhoon H miraculously arrives back at my hometown staples. I'm confused as to why it's here already but happy to have it back.
June 8th-Upon opening the box the unit still has dirt lodged in it from the crash and the broken propellers have not been replaced.
June 8th- As an alternative to waiting on hold with Yuneec, I spend just under $60 ordering new props online from best buy.
June 19th-My new props arrive.
June 20th-I call tech support as the ST16 Ground station and the Typhoon H are no longer paired and there is no instructions included on how to do this.
June 20th-I fly the Typhoon H for the first time since the crash. The camera pan and tilt is unresponsive.
June 21st-Tech support walks me through some firmware updates, but the pan and tilt is still unresponsive.
June 22nd-Mitch sends me return authorization RA16766 for the unit to be sent to Ontario California, rather than deal with inept Canadian Staples. I am instructed verbally by Mitch to use UPS.
June 22nd-I get a voice mail from Moses, who leaves me his number, but I was unable to hear what his number was. He assured me my repair would be pushed to the front of the line upon arrival.
June 23rd-I send the package to Yuneec via UPS. Shipping cost is $80.24
July 9th-I track the package and see it still hasn't arrived with Yuneec and contact UPS. They launch an investigation.
July 10th-For some reason the package doesn't make it to Yuneec until July 10th. It is signed for by K Villanueva.
July 21st-Frustrated with the time repairs are taking and losing money from not having a drone, I speak with Keanna who informs me receiving has not got the drone to the repair department as of yet. I ask to speak to Moses and am denied.
July 21st- I get a notification repairs have began.
July 21st- I get a bill from UPS for an additional $56 for customs charges. I phone them and tell them to shove that bill up their @$$. They are reviewing the situation.
July 24th-I am notified repairs are compete and a 24 point inspection has been completed. I am notified that shipping has sent the drone back to me via ups.
August 2nd-I get my drone back. Eager to fly it and catch up on work, I open the package to see the ST16 ground station was left in the 'on' position for shipping and it's totally dead.
I wanted so badly to believe in the Typhoon H. Hopefully I have no further issues once the ground station is charged in a few hours. What a horrible customer service experience. Is every drone company this bad?
