Oh boy, this was interesting to read. I had the same situation happen on my 10th flight. I was flying my first H, testing out the flight modes, then it seemed to lose all power and just drop out of the sky from about 100'. The camera was destroyed into many, many parts. All propellers broken, 3 arms and the landing gear broken. It's possible that internal components were also damaged/destroyed. I couldn't tell.
Thank you Yuneec for GPS logging, as it fell behind some trees and I lost track of it. To add personal insult to drone injury, I found it after walking through a terrible field of poison ivy. Well that's my fault for not recognizing it till my legs were covered with a red rash later one. I was a bit panicked, so I didn't take the time to put pants on. This is kind of funny looking back on it. Anyway, it taught me how to pull the GPS flight log from the ST16 and I searched Google Maps with the lat/long coordinates and it was exactly where it said it was.
It took about 5 weeks of calling/emailing Yuneec customer service to get their attention to the matter. Although the Yuneec customer service was nice, I was told 3 times that someone would get back to me 'before end of day', which never happened. 2 times that I called, they had a record of my issue, but had lost my flight logs that I had emailed both times. On the last call, a young woman gave me an RA#. It had been a VERY frustrating experience. I was able to retrieve and repair the video file of the fall, sort of. It's glitchy, but you can see that it's falling. Therefore, it did not lose full power, just dropped for some other reason. In case anyone else can provide assistance or wants to see what happened, please see my attached flight logs for the crash. Perhaps there's something I missed. My thinking is even if I hit a wrong switch on the ST16, it should never have lost power or dropped out of the sky. Smart programming would keep it at least in position or provide an on-screen warning.
In trusting that Yuneec will sort out the issue, I finally bought a new one. Within 1 week of owning that one I had a few successful, but nervous flights. Then I and upgraded to newest firmware, and the CGO3 camera would no longer connect, although the H would connect just fine. I tried everything I knew and from forum posts. I again called customer service and they talked me through all they could think of then said "this shouldn't happen", then gave me an RA# for that. Am I having very bad luck here, or is this product still in some kind of alpha/beta testing and we're paying for it?
Since the manual, as discussed many times on this forum and elsewhere is so bad and thin, does anyone have a good reference for the headers of the CSV file produced for each of the flight logs? Many are quite obvious, but sure would be nice to track what was happening a bit easier, what the flight mode numbers specifically represent, etc. Thanks for reading. I sincerely hope all of this gets worked out, as I really do like flying to H. I would like to have a great experience, but perhaps I chose the wrong brand.
- Brian