First I just wanted to say, it is not my intention to trash Yuneec Customer Service, I just want to share my experience and use this forum to see if I can get any real assistance.
I also have a Phantom 4 and had a Phantom 3. Everybody knows about the stress cracks on the P3, I experienced that issue with the P3 as well. I never imagined that I will have a similar situation with my Typhoon H. On August 1st my buddy and I were flying our drones and I noticed 2 fine cracks on the top shell of my Typhoon H, needless to say I was very surprised. I immediately called Yuneec customer service, the representative asked me like 500 questions and he was very reluctant when I described the issue. He asked me to send some photos. When I called back to see if they got my photos Cristina Quintana handled my call and she was very gracious and very nice and assisted me with my issue, offered me a replacement and sent me a UPS label to send the unit. I sent my H and it was delivered on August 8th. On August 10th I received and email with a Sales Order number and a UPS Shipping date of August 11th but I never received any tracking number from UPS. I emailed Cristina and she said it was on “Q&A” I asked about a time frame she said “it usually takes about a week”. A week goes by and I emailed her again and she said it was still on “Q&A” . A few days later I called and the representative said that they don't have any units for replacement as they were in “back order”. At this point I am confused, I called again yesterday and a gentleman name “Axel” asked me for my UPS tracking, my sales order numbers and said that he was going to send an email to request information. I called back again today and still no one knows anything. Like I stated before Im not here to trash Yuneec, I am aware there is no such thing as a perfect company, but I bought the H because is a great drone and I always read good things about their customer service. Unfortunately my experience so far had been far from excellent.
If anybody from Yuneec would like to give me any real update, I will really appreciate it
I also have a Phantom 4 and had a Phantom 3. Everybody knows about the stress cracks on the P3, I experienced that issue with the P3 as well. I never imagined that I will have a similar situation with my Typhoon H. On August 1st my buddy and I were flying our drones and I noticed 2 fine cracks on the top shell of my Typhoon H, needless to say I was very surprised. I immediately called Yuneec customer service, the representative asked me like 500 questions and he was very reluctant when I described the issue. He asked me to send some photos. When I called back to see if they got my photos Cristina Quintana handled my call and she was very gracious and very nice and assisted me with my issue, offered me a replacement and sent me a UPS label to send the unit. I sent my H and it was delivered on August 8th. On August 10th I received and email with a Sales Order number and a UPS Shipping date of August 11th but I never received any tracking number from UPS. I emailed Cristina and she said it was on “Q&A” I asked about a time frame she said “it usually takes about a week”. A week goes by and I emailed her again and she said it was still on “Q&A” . A few days later I called and the representative said that they don't have any units for replacement as they were in “back order”. At this point I am confused, I called again yesterday and a gentleman name “Axel” asked me for my UPS tracking, my sales order numbers and said that he was going to send an email to request information. I called back again today and still no one knows anything. Like I stated before Im not here to trash Yuneec, I am aware there is no such thing as a perfect company, but I bought the H because is a great drone and I always read good things about their customer service. Unfortunately my experience so far had been far from excellent.
If anybody from Yuneec would like to give me any real update, I will really appreciate it
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