Hi
Just wanted to share my discontent with Yuneec support.
I have heard that Yuneed Support should bed OH SO WONDERFUL....but the few times I have contacted them, by writing to them...I didn´t get an answer.
Maybe it´s a Yuneec "Europe" problem, but frankly I don´t care....I´m a customer and are left with no reaction on my support requests, at all.
My last request is as follows (personal info removed)
................................
Hello Yuneec support
My name is:
xxxxxxxx
Address:
xxxxxxxxx
I have a Typhoon H RS purchased last year (still under guarantee).
I´m not able at this precise time to locate my invoice, but maybe you can find my drone in your system, using my contact info. ?? (Comment: I locatede it shortly after this and mailed it)
I´m having some issues with it.
These issues are intermittant but the fault accurance is consistant and I think they´re heat related.
1.) When booting the Typhoon from cold, sometimes the drone makes a 2 tone warning sound (high-low sound) and multiple (MANY) fault sounds when calibrating the camera, the calibration continues, and suddently the sounds stop.
2.) Mostly my realsense module is activated the first time I boot in the beginning of a new flying session (the systems are cold), but when I change the battery, the Realsense module is NOT detected anymore (and no powercycle of entire system helps) and I get a warning on my ST16 ("Realsense module is not detected, please reboot aircraft if installed").....this fault is consistant and I think it´s a heat issue or a bad connection when the Typhoon is warmed up.....I heard a fan "screaming" at a point, but this has not occured since.
3.) I seem not always to be able to control Yaw movement, it may be a 'sticky' yaw stick issue, but seen in the light of the other issues, I´m worried.
I personally think and would feel most safe, if Yuneec could take the aircraft in for a full service inspection and problem solving.
Please advice me either via Mail: xxxxxxxxxor call me at my cell: +xxxxxxxxxx
I have taken some video I can provide, so you can see/hear the different issues, if you´re interested.
I´m sceduled to take a professional drone certification course her in Denmark, in the end of this month, and would like to see the issues resolved at this point, can you help?
Best regards
xxxxxxxxx
......................
Now 8 days after....no answer, and no indication they have recieved the mail.....or care to contact me.
I think my next drone will be a DJI
Just wanted to share my discontent with Yuneec support.
I have heard that Yuneed Support should bed OH SO WONDERFUL....but the few times I have contacted them, by writing to them...I didn´t get an answer.
Maybe it´s a Yuneec "Europe" problem, but frankly I don´t care....I´m a customer and are left with no reaction on my support requests, at all.
My last request is as follows (personal info removed)
................................
Hello Yuneec support
My name is:
xxxxxxxx
Address:
xxxxxxxxx
I have a Typhoon H RS purchased last year (still under guarantee).
I´m not able at this precise time to locate my invoice, but maybe you can find my drone in your system, using my contact info. ?? (Comment: I locatede it shortly after this and mailed it)
I´m having some issues with it.
These issues are intermittant but the fault accurance is consistant and I think they´re heat related.
1.) When booting the Typhoon from cold, sometimes the drone makes a 2 tone warning sound (high-low sound) and multiple (MANY) fault sounds when calibrating the camera, the calibration continues, and suddently the sounds stop.
2.) Mostly my realsense module is activated the first time I boot in the beginning of a new flying session (the systems are cold), but when I change the battery, the Realsense module is NOT detected anymore (and no powercycle of entire system helps) and I get a warning on my ST16 ("Realsense module is not detected, please reboot aircraft if installed").....this fault is consistant and I think it´s a heat issue or a bad connection when the Typhoon is warmed up.....I heard a fan "screaming" at a point, but this has not occured since.
3.) I seem not always to be able to control Yaw movement, it may be a 'sticky' yaw stick issue, but seen in the light of the other issues, I´m worried.
I personally think and would feel most safe, if Yuneec could take the aircraft in for a full service inspection and problem solving.
Please advice me either via Mail: xxxxxxxxxor call me at my cell: +xxxxxxxxxx
I have taken some video I can provide, so you can see/hear the different issues, if you´re interested.
I´m sceduled to take a professional drone certification course her in Denmark, in the end of this month, and would like to see the issues resolved at this point, can you help?
Best regards
xxxxxxxxx
......................
Now 8 days after....no answer, and no indication they have recieved the mail.....or care to contact me.
I think my next drone will be a DJI