Moderator note: This is the reply sent to Chuckmc in response to his inquiry regarding a warranty repair:
"Your drone is indeed being shipped to a new repair facility. As part of our continued support for our customers, Yuneec has expanded its Repair Partner program to relieve repair delays experienced now and in the future. We are committed to resolving your repair delay as quickly as possible, and to do so, we have rerouted your repair to one of our new Repair Partner facilities. You will receive an email updating you once your repair has been completed at its new location, and you will receive a shipping update with UPS tracking information when it is on its way back to you. If your claim is fulfilled with a replacement instead of a repair, you will be notified once the replacement has shipped from our added warehousing facility.
We recognize that unexpected delays affect the way you can use your drone and Yuneec wants to ensure that your coverage is not affected by this. Therefore, we will be extending your warranty coverage past its original end date by 90 days to account for the time your drone has spent in repair. If you have experienced delays more significant than this with your current repair, please reach out directly and we will adjust your warranty end date accordingly.
Additionally, we are extending a 15% discount toward any purchase of a new consumer drone if purchased directly through Yuneec. Simply contact our Sales department at the number below, referencing your repair case number and this email to take advantage of this offer. If we can assist you with anything else, please don't hesitate to reach out to us.
Thank you,
Customer Service | Yuneec USA"
"Your drone is indeed being shipped to a new repair facility. As part of our continued support for our customers, Yuneec has expanded its Repair Partner program to relieve repair delays experienced now and in the future. We are committed to resolving your repair delay as quickly as possible, and to do so, we have rerouted your repair to one of our new Repair Partner facilities. You will receive an email updating you once your repair has been completed at its new location, and you will receive a shipping update with UPS tracking information when it is on its way back to you. If your claim is fulfilled with a replacement instead of a repair, you will be notified once the replacement has shipped from our added warehousing facility.
We recognize that unexpected delays affect the way you can use your drone and Yuneec wants to ensure that your coverage is not affected by this. Therefore, we will be extending your warranty coverage past its original end date by 90 days to account for the time your drone has spent in repair. If you have experienced delays more significant than this with your current repair, please reach out directly and we will adjust your warranty end date accordingly.
Additionally, we are extending a 15% discount toward any purchase of a new consumer drone if purchased directly through Yuneec. Simply contact our Sales department at the number below, referencing your repair case number and this email to take advantage of this offer. If we can assist you with anything else, please don't hesitate to reach out to us.
Thank you,
Customer Service | Yuneec USA"
Last edited by a moderator: