I gave up waiting on Yuneec a long time ago. When my current H dies no more Yuneec, no more drones.EDIT: Wording of the first paragraph is changed after learning post #1 was Yuneec CS’s response to Chuckmc’s query to them.
Thanks for posting this to the forum @Chuckmc. Hopefully Yuneec realizes the damage has already been done and many would be very reluctant to take them up on buying a new aircraft.
Customers in North America can only hope Yuneec will truly get its Customer Support turned around where warranty work is done in a few weeks instead of months and the Service Centers are actually Yuneec owned or the third party is paid in a timely manner so they are not left high and dry like United Radio and KAV Service were.
The other thing needed is a reliable supply chain for the parts and consumables for our present aircraft. I should not have to ground my aircraft because I can’t get batteries, replacement motors, gimbal dampeners, control sticks, etc.
I like the Yuneec hex series of aircraft and feel Yuneec could truly be a dominate player if they would return to a stellar Customer Support, produce complete and accurate User Manuals, and open the software to third party support via SDK.
I am watching for a positive change in Yuneec’s business practices in North America. I am truly hoping it happens in the next few months. I want to be able to hold my head up with pride when asked what brand of sUAS I fly, not hanging in shame when I answer, Yuneec.
I gave up waiting on Yuneec a long time ago. When my current H dies no more Yuneec, no more drones.
Lurch, did you get your drone back from repair **** yet? Fill us in. I just got off text chat with Vertigo,mine is there, generic answers like "still working on it, shouldn't be much longer" , is it deemed warranty or pilot error, "do not know, working with Yuneec on figuring it out."Keep us informed,please,or at least me through pm.
I agree with your assessment of the situation. Worst case for me is I'm out a hundred dollars. But for so many others, hundreds if not thousands.my heart goes out to these pilots.Crazy part is I can still buy a brand new Breeze at NewEgg for $149.....I think Yuneec’s cash flow is in serious trouble and the only parts that will be forth coming will be for their commercial lines in the H520 and H3. For H+ owners there will be some reprieve as the H520 uses the same airframe and controller.
Their offerings for enthusiasts will be in the selfie drone line of the Mantis G/Q and there seems to be trouble finding parts for them also.
Though we now have new facilities for warranty repairs in the USA, it is quite obvious by the lack of information from Yuneec or either of the new repair facilities Vertigo Drones and Ascend Services LLC that the situation is still SNAFU.
I somehow have my doubtsSo 4 months ago I sent my controller to Out to Yuneec's repair service center, due to, fly away of my typhoon H Pro. Since, that time I've been informed by Yuneec Customer Service that their relationship with their repair partner has come to a close and my drone/equipment is in route to another repair facility and I'd be contacted in next two weeks.
Needless to say this has been over a month and a half ago and still no reply. I've reached out to Yuneec who has been completely unresponsive, in fact, even emailing several key personnel with out response.
I'm saddened to say at this moment I've lost all confidence in Yuneec's ability to recover to what they once were and am considering filing an consumer affairs act and breach of contract complaint against them in the Northern District Federal Courts.
Personally I have lost alot of revenue, as a direct result, of this absolute mess as I use my equipment for roof inspection, aerial imaging, in addition, my new You Tube channel.
Although, i own other drones such as DJI inspire 1v2 and Phantom 4 Pro the Yuneec Typhoon H Pro delivered a wide angle, moreover, handled high winds fantastic.
I'm hoping Yuneec can get it together prior to me filing any civil complaint against them.
Lurch, This was my text chat with Vertigo Drones as of today, 2/19/202010:49 AMLurch, did you get your drone back from repair **** yet? Fill us in. I just got off text chat with Vertigo,mine is there, generic answers like "still working on it, shouldn't be much longer" , is it deemed warranty or pilot error, "do not know, working with Yuneec on figuring it out."
Don't hold your breath. I do admire everyone's composure, it must be hard not to give them s piece of ones mind, they really should of put in extra team members to steam roll through all these repairs, even if it meant getting techs from China to physically bring the spares over, truth of matter, probably is they don't have much to ship out.Lurch, This was my text chat with Vertigo Drones as of today, 2/19/202010:49 AM
My name is Joe and I am the drone specialist here. We're currently working our way through a large amount of repairs for Yuneec but I can make the request to get your repair done as soon as possible.
We appreciate your patience and apologize for the unexpected delay.
So no news yet, no diagnosis
I am having them look into that right now so we can provide you with more information
Please give me on moment while I gather this information
We're going to have to get back to you later on this. The repair techs are not available at the moment.
I apologize for the inconvenience.
From what I see in our system Yuneec should be sending you a new drone but I just want to verify with them first.
Is there anything else I can do for you right now?
Who will new drone be shipped from, if I am getting one?will I be notified,beforehand?
Yuneec should be handling that entire aspect.
Is it official that I'm getting one?
I will need to verify with them before anything happens but this is what it says in our system. I will make the request for them to get in contact with you for more information.
Okay then, thanks. Any estimate on time ? Another month,less,more?
I do not have that information, Yuneec will be able to answer that in better detail.
So,should I schedule a phone call with Yuneec? That's the only way to currently communicate with them
I will have them reach out to you.
Thanks,Joe. I will keep an eye out for an email.
No problem, let us know if you have any other questions.
If I haven't heard from them in a week ,I'll reconnect with you folks,thanks,Chuck
Okay sounds good. Have a good day!
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And so now, we shall see...
I do know that Vertigo has in stock almost every part that makes up a Breeze drone,and that NewEgg has them in stock new to sell. They have for over a month....Don't hold your breath. I do admire everyone's composure, it must be hard not to give them s piece of ones mind, they really should of put in extra team members to steam roll through all these repairs, even if it meant getting techs from China to physically bring the spares over, truth of matter, probably is they don't have much to ship out.