Hello Fellow Yuneec Pilot!
Join our free Yuneec community and remove this annoying banner!
Sign up

Latest info from Yuneec regarding repairs

Joined
Oct 2, 2018
Messages
3,328
Reaction score
1,409
Age
55
Location
Uk
pilfering the last parts to make the H3! Then hoping they pay their creditors and new parts are made.
 
Joined
Oct 2, 2018
Messages
3,328
Reaction score
1,409
Age
55
Location
Uk
Mrgs1 yea just parts my pal was on looking for some bits and batteries and was told none in stock yet
Vast majority of parts are out there, you have to cast the net very wide, but it might not be forever.
 
Joined
Jun 4, 2017
Messages
513
Reaction score
56
EDIT: Wording of the first paragraph is changed after learning post #1 was Yuneec CS’s response to Chuckmc’s query to them.

Thanks for posting this to the forum @Chuckmc. Hopefully Yuneec realizes the damage has already been done and many would be very reluctant to take them up on buying a new aircraft.

Customers in North America can only hope Yuneec will truly get its Customer Support turned around where warranty work is done in a few weeks instead of months and the Service Centers are actually Yuneec owned or the third party is paid in a timely manner so they are not left high and dry like United Radio and KAV Service were.

The other thing needed is a reliable supply chain for the parts and consumables for our present aircraft. I should not have to ground my aircraft because I can’t get batteries, replacement motors, gimbal dampeners, control sticks, etc.

I like the Yuneec hex series of aircraft and feel Yuneec could truly be a dominate player if they would return to a stellar Customer Support, produce complete and accurate User Manuals, and open the software to third party support via SDK.

I am watching for a positive change in Yuneec’s business practices in North America. I am truly hoping it happens in the next few months. I want to be able to hold my head up with pride when asked what brand of sUAS I fly, not hanging in shame when I answer, Yuneec.
I gave up waiting on Yuneec a long time ago. When my current H dies no more Yuneec, no more drones.
 
  • Like
Reactions: Chuckmc
Joined
Aug 6, 2019
Messages
56
Reaction score
16
Age
68
I gave up waiting on Yuneec a long time ago. When my current H dies no more Yuneec, no more drones.
Keep us informed,please,or at least me through pm.
Lurch, did you get your drone back from repair **** yet? Fill us in. I just got off text chat with Vertigo,mine is there, generic answers like "still working on it, shouldn't be much longer" , is it deemed warranty or pilot error, "do not know, working with Yuneec on figuring it out."
 

DoomMeister

Moderator/Tech Junkie
Staff member
Premium Pilot
Joined
Dec 25, 2017
Messages
6,719
Reaction score
3,876
Location
Genesee, MI USA
I think Yuneec’s cash flow is in serious trouble and the only parts that will be forth coming will be for their commercial lines in the H520 and H3. For H+ owners there will be some reprieve as the H520 uses the same airframe and controller.

Their offerings for enthusiasts will be in the selfie drone line of the Mantis G/Q and there seems to be trouble finding parts for them also.

Though we now have new facilities for warranty repairs in the USA, it is quite obvious by the lack of information from Yuneec or either of the new repair facilities Vertigo Drones and Ascend Services LLC that the situation is still SNAFU.
 
  • Sad
Reactions: Chuckmc
Joined
Aug 6, 2019
Messages
56
Reaction score
16
Age
68
I think Yuneec’s cash flow is in serious trouble and the only parts that will be forth coming will be for their commercial lines in the H520 and H3. For H+ owners there will be some reprieve as the H520 uses the same airframe and controller.

Their offerings for enthusiasts will be in the selfie drone line of the Mantis G/Q and there seems to be trouble finding parts for them also.

Though we now have new facilities for warranty repairs in the USA, it is quite obvious by the lack of information from Yuneec or either of the new repair facilities Vertigo Drones and Ascend Services LLC that the situation is still SNAFU.
I agree with your assessment of the situation. Worst case for me is I'm out a hundred dollars. But for so many others, hundreds if not thousands.my heart goes out to these pilots.Crazy part is I can still buy a brand new Breeze at NewEgg for $149.....
 

PatR

Premium Pilot
Joined
May 1, 2016
Messages
10,802
Reaction score
6,311
Location
N. California
Thomas111,

It’s not so much what I’ve heard, but what we all are seeing.

The battery supply has been dry for nigh on a year with nothing to suggest improvement.

The spare parts supply appears to be getting worse. Talk of parts arriving soon and actually having any are very different things. People are having to go to far too many different places to find parts, often coming up short. Parts in the EU can’t make it to the U.S., and vice versa. That’s a total lack of corporate coordination.

The H3 was to be released by December, with two missed release dates previous to that. It’s only now that a single H3 has fallen into the hands of a person for demo purposes. If they had them they would be flaunting them.

Yuneec did not attend CES, which implies they may have nothing to sell.
 
Joined
Aug 6, 2019
Messages
56
Reaction score
16
Age
68
So 4 months ago I sent my controller to Out to Yuneec's repair service center, due to, fly away of my typhoon H Pro. Since, that time I've been informed by Yuneec Customer Service that their relationship with their repair partner has come to a close and my drone/equipment is in route to another repair facility and I'd be contacted in next two weeks.

Needless to say this has been over a month and a half ago and still no reply. I've reached out to Yuneec who has been completely unresponsive, in fact, even emailing several key personnel with out response.

I'm saddened to say at this moment I've lost all confidence in Yuneec's ability to recover to what they once were and am considering filing an consumer affairs act and breach of contract complaint against them in the Northern District Federal Courts.

Personally I have lost alot of revenue, as a direct result, of this absolute mess as I use my equipment for roof inspection, aerial imaging, in addition, my new You Tube channel.

Although, i own other drones such as DJI inspire 1v2 and Phantom 4 Pro the Yuneec Typhoon H Pro delivered a wide angle, moreover, handled high winds fantastic.

I'm hoping Yuneec can get it together prior to me filing any civil complaint against them.
I somehow have my doubts
 
Joined
Oct 2, 2018
Messages
3,328
Reaction score
1,409
Age
55
Location
Uk
Some parts can purchased either way, there are a few dealers who ship to EU or US, the main obstacle is postage price, people have said many times here it's too expensive to buy, I've bought from Vertigo and Terrestrial but shipping has been very expensive, sometimes $50 or more to send motors or legs! I can understand the reluctantance to pay, but I wanted a few parts.
 
Joined
Aug 6, 2019
Messages
56
Reaction score
16
Age
68
Lurch, did you get your drone back from repair **** yet? Fill us in. I just got off text chat with Vertigo,mine is there, generic answers like "still working on it, shouldn't be much longer" , is it deemed warranty or pilot error, "do not know, working with Yuneec on figuring it out."
Lurch, This was my text chat with Vertigo Drones as of today, 2/19/202010:49 AM
My name is *** and I am the drone specialist here. We're currently working our way through a large amount of repairs for Yuneec but I can make the request to get your repair done as soon as possible.

We appreciate your patience and apologize for the unexpected delay.
Chuck McConnell
10:50 AM
So no news yet, no diagnosis
***
10:51 AM
I am having them look into that right now so we can provide you with more information

Please give me on moment while I gather this information

Hey Chuck,

We're going to have to get back to you later on this. The repair techs are not available at the moment.

I apologize for the inconvenience.

From what I see in our system Yuneec should be sending you a new drone but I just want to verify with them first.

Is there anything else I can do for you right now?
Chuck McConnell
11:03 AM
Who will new drone be shipped from, if I am getting one?will I be notified,beforehand?
***
11:04 AM
Yuneec should be handling that entire aspect.
Chuck McConnell
11:04 AM
Is it official that I'm getting one?
***
11:06 AM
I will need to verify with them before anything happens but this is what it says in our system. I will make the request for them to get in contact with you for more information.
Chuck McConnell
11:07 AM
Okay then, thanks. Any estimate on time ? Another month,less,more?
***
11:07 AM
I do not have that information, Yuneec will be able to answer that in better detail.
Chuck McConnell
11:08 AM
So,should I schedule a phone call with Yuneec? That's the only way to currently communicate with them
***
11:09 AM
I will have them reach out to you.
Chuck McConnell
11:09 AM
Thanks,Joe. I will keep an eye out for an email.
***
11:09 AM
No problem, let us know if you have any other questions.
Chuck McConnell
11:11 AM
If I haven't heard from them in a week ,I'll reconnect with you folks,thanks,Chuck
***
11:12 AM
Okay sounds good. Have a good day!
Chuck McConnell
11:12 AM
?
*** left the chat
This chat was closed because the visitor left the page or lost internet connectivity.
And so now, we shall see...
 
Last edited by a moderator:
  • Sad
Reactions: Steve Carr
Joined
Oct 2, 2018
Messages
3,328
Reaction score
1,409
Age
55
Location
Uk
Lurch, This was my text chat with Vertigo Drones as of today, 2/19/202010:49 AM
My name is Joe and I am the drone specialist here. We're currently working our way through a large amount of repairs for Yuneec but I can make the request to get your repair done as soon as possible.

We appreciate your patience and apologize for the unexpected delay.
Chuck McConnell
10:50 AM
So no news yet, no diagnosis
***
10:51 AM
I am having them look into that right now so we can provide you with more information

Please give me on moment while I gather this information

Hey Chuck,

We're going to have to get back to you later on this. The repair techs are not available at the moment.

I apologize for the inconvenience.

From what I see in our system Yuneec should be sending you a new drone but I just want to verify with them first.

Is there anything else I can do for you right now?
Chuck McConnell
11:03 AM
Who will new drone be shipped from, if I am getting one?will I be notified,beforehand?
***
11:04 AM
Yuneec should be handling that entire aspect.
Chuck McConnell
11:04 AM
Is it official that I'm getting one?
***
11:06 AM
I will need to verify with them before anything happens but this is what it says in our system. I will make the request for them to get in contact with you for more information.
Chuck McConnell
11:07 AM
Okay then, thanks. Any estimate on time ? Another month,less,more?
***
11:07 AM
I do not have that information, Yuneec will be able to answer that in better detail.
Chuck McConnell
11:08 AM
So,should I schedule a phone call with Yuneec? That's the only way to currently communicate with them
***
11:09 AM
I will have them reach out to you.
Chuck McConnell
11:09 AM
Thanks,Joe. I will keep an eye out for an email.
***
11:09 AM
No problem, let us know if you have any other questions.
Chuck McConnell
11:11 AM
If I haven't heard from them in a week ,I'll reconnect with you folks,thanks,Chuck
***
11:12 AM
Okay sounds good. Have a good day!
Chuck McConnell
11:12 AM
?
*** left the chat
This chat was closed because the visitor left the page or lost internet connectivity.
And so now, we shall see...
Don't hold your breath. I do admire everyone's composure, it must be hard not to give them s piece of ones mind, they really should of put in extra team members to steam roll through all these repairs, even if it meant getting techs from China to physically bring the spares over, truth of matter, probably is they don't have much to ship out.
 
Last edited by a moderator:
Joined
Aug 6, 2019
Messages
56
Reaction score
16
Age
68
Don't hold your breath. I do admire everyone's composure, it must be hard not to give them s piece of ones mind, they really should of put in extra team members to steam roll through all these repairs, even if it meant getting techs from China to physically bring the spares over, truth of matter, probably is they don't have much to ship out.
I do know that Vertigo has in stock almost every part that makes up a Breeze drone,and that NewEgg has them in stock new to sell. They have for over a month....
 

New Threads

Members online

Forum statistics

Threads
19,963
Messages
230,931
Members
24,238
Latest member
rfagriculture