Latest info from Yuneec regarding repairs
- Thread starter Chuckmc
- Start date
Can you elaborate on the service issues at Yuneec UK? Or just parts availability?
Mrgs1 yea just parts my pal was on looking for some bits and batteries and was told none in stock yet
PatR
Premium Pilot
Vast majority of parts are out there, you have to cast the net very wide, but it might not be forever.
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I gave up waiting on Yuneec a long time ago. When my current H dies no more Yuneec, no more drones.
Lurch, did you get your drone back from repair **** yet? Fill us in. I just got off text chat with Vertigo,mine is there, generic answers like "still working on it, shouldn't be much longer" , is it deemed warranty or pilot error, "do not know, working with Yuneec on figuring it out."
I think Yuneec’s cash flow is in serious trouble and the only parts that will be forth coming will be for their commercial lines in the H520 and H3. For H+ owners there will be some reprieve as the H520 uses the same airframe and controller.
Their offerings for enthusiasts will be in the selfie drone line of the Mantis G/Q and there seems to be trouble finding parts for them also.
Though we now have new facilities for warranty repairs in the USA, it is quite obvious by the lack of information from Yuneec or either of the new repair facilities Vertigo Drones and Ascend Services LLC that the situation is still SNAFU.
Their offerings for enthusiasts will be in the selfie drone line of the Mantis G/Q and there seems to be trouble finding parts for them also.
Though we now have new facilities for warranty repairs in the USA, it is quite obvious by the lack of information from Yuneec or either of the new repair facilities Vertigo Drones and Ascend Services LLC that the situation is still SNAFU.
I agree with your assessment of the situation. Worst case for me is I'm out a hundred dollars. But for so many others, hundreds if not thousands.my heart goes out to these pilots.Crazy part is I can still buy a brand new Breeze at NewEgg for $149.....
PatR
Premium Pilot
Thomas111,
It’s not so much what I’ve heard, but what we all are seeing.
The battery supply has been dry for nigh on a year with nothing to suggest improvement.
The spare parts supply appears to be getting worse. Talk of parts arriving soon and actually having any are very different things. People are having to go to far too many different places to find parts, often coming up short. Parts in the EU can’t make it to the U.S., and vice versa. That’s a total lack of corporate coordination.
The H3 was to be released by December, with two missed release dates previous to that. It’s only now that a single H3 has fallen into the hands of a person for demo purposes. If they had them they would be flaunting them.
Yuneec did not attend CES, which implies they may have nothing to sell.
It’s not so much what I’ve heard, but what we all are seeing.
The battery supply has been dry for nigh on a year with nothing to suggest improvement.
The spare parts supply appears to be getting worse. Talk of parts arriving soon and actually having any are very different things. People are having to go to far too many different places to find parts, often coming up short. Parts in the EU can’t make it to the U.S., and vice versa. That’s a total lack of corporate coordination.
The H3 was to be released by December, with two missed release dates previous to that. It’s only now that a single H3 has fallen into the hands of a person for demo purposes. If they had them they would be flaunting them.
Yuneec did not attend CES, which implies they may have nothing to sell.
Some parts can purchased either way, there are a few dealers who ship to EU or US, the main obstacle is postage price, people have said many times here it's too expensive to buy, I've bought from Vertigo and Terrestrial but shipping has been very expensive, sometimes $50 or more to send motors or legs! I can understand the reluctantance to pay, but I wanted a few parts.
Lurch, This was my text chat with Vertigo Drones as of today, 2/19/202010:49 AM
My name is *** and I am the drone specialist here. We're currently working our way through a large amount of repairs for Yuneec but I can make the request to get your repair done as soon as possible.
We appreciate your patience and apologize for the unexpected delay.
Chuck McConnell
10:50 AM
So no news yet, no diagnosis
***
10:51 AM
I am having them look into that right now so we can provide you with more information
Please give me on moment while I gather this information
Hey Chuck,
We're going to have to get back to you later on this. The repair techs are not available at the moment.
I apologize for the inconvenience.
From what I see in our system Yuneec should be sending you a new drone but I just want to verify with them first.
Is there anything else I can do for you right now?
Chuck McConnell
11:03 AM
Who will new drone be shipped from, if I am getting one?will I be notified,beforehand?
***
11:04 AM
Yuneec should be handling that entire aspect.
Chuck McConnell
11:04 AM
Is it official that I'm getting one?
***
11:06 AM
I will need to verify with them before anything happens but this is what it says in our system. I will make the request for them to get in contact with you for more information.
Chuck McConnell
11:07 AM
Okay then, thanks. Any estimate on time ? Another month,less,more?
***
11:07 AM
I do not have that information, Yuneec will be able to answer that in better detail.
Chuck McConnell
11:08 AM
So,should I schedule a phone call with Yuneec? That's the only way to currently communicate with them
***
11:09 AM
I will have them reach out to you.
Chuck McConnell
11:09 AM
Thanks,Joe. I will keep an eye out for an email.
***
11:09 AM
No problem, let us know if you have any other questions.
Chuck McConnell
11:11 AM
If I haven't heard from them in a week ,I'll reconnect with you folks,thanks,Chuck
***
11:12 AM
Okay sounds good. Have a good day!
Chuck McConnell
11:12 AM
?
*** left the chat
This chat was closed because the visitor left the page or lost internet connectivity.
And so now, we shall see...
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Don't hold your breath. I do admire everyone's composure, it must be hard not to give them s piece of ones mind, they really should of put in extra team members to steam roll through all these repairs, even if it meant getting techs from China to physically bring the spares over, truth of matter, probably is they don't have much to ship out.
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I do know that Vertigo has in stock almost every part that makes up a Breeze drone,and that NewEgg has them in stock new to sell. They have for over a month....
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