Please help!
- Thread starter Christina
- Start date
FlushVision
Premium Pilot
Yes they did and actually I wasn't on hold forever so that was nice. So they sent me an updated firmware to flash it with. They said that was the problem so I am doing that now. I hope it works
Also just so everyone knows I made this account to help out my boyfriend figure this out and you all helped us so much. So much info. So thank you. I know everyone thought here is some chick who has never done this before trying to fly this expensive machine....but it was my boyfriend who has experience flying these. I was just trying to be the helpful girlfriend who helped figured out the problem. Thank you for everyone help.
No we are in San Francisco California. And the firmware they sent me saying that would fix the problem.... Well it didn't so now we have to call them back. Its so frustrating...I don't know what we are doing wrong.
The company sent an email with the latest update...with the drone attached to the laptop..... My boyfriend is on the phone with them again....another thing that is going on is the power button will not turn off unless you take the battery out of the drone.
If anyone knows how to fix this and is willing to talk to us on the phone that would be awesome because it sounds like the guy he is talking to doesn't know either. We almost want to return the drone which is a real bummer because we were so excited about getting the drone
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Thank you we will check that video out. Hopefully the guy we are on the phone with right now will be able to help us out. We will keep you updated
So now they are saying we have to send the drone back in to the company. This is crazy! I just can't believe there is no way they can help us out! They are basically telling us they sent us a broken drone from the start...straight out of the box
Just got off the phone with the company and they said we have to pay for postage to send it back in and then pay for it to get repaired. All we did was open the box and it wouldn't work.....this is crazy
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It happens, sorry to here that. It's better to a have an operational new drone rather than trying to fix it yourself unless you know exactly what to do. In the mean time go to YouTube and this form and learn as much as possible about the H, the mistakes people have made so it won't happen to you. The good the bad the ugly.
Trying to catch up on your post. You said they had you connect the H to the computer. Did they have you install the update using the GUI?
