Applies to motorcycle riders as well!There are two kinds of drones.... Those that have crashed, and those that are going to crash.
-----Old RC Proverb paraphrased----
oboy have posted before about this, camera problem cal, replaced antenna, no help then New York replaced lence ???? now were hone 3 weeks later no fix oh pixiling and pan problem. Got new camera tried to bind all couldnot called ont. we tried three times over the phone, no luck, tried recalibrating controller no luck they said bad gimble controller toggle so all is back to cal. bought in jan. about 5 hrs fight time ask about new drone but will add six weeks on to warranty, gee thanks, so good luck. oh ups did loose it for three weeks, but still really ???? theres more to story But you get the idea. if you want call me and I will tell you the rest. theirs more. 1-253-229-6080There's only one conclusion I can think to draw-
I sent my Typhoon H in for repairs on 6/29 as suggested, (and RA'd) by Yuneec. The only correspondence I've received since is acknowledgement that they received it.
That is, other then a couple replies when I inquired WTF is going on?
In one email inquiry they told me I need to call customer service for answers to repair status'
So I called and they said they would get back to me the following week. That was 2 weeks ago. And that didn't happen.
After several more attempts to call, I get "estimated wait time 2 hours" every time.
So I went back to emailing, got one apology saying someone would get back to me with an update before the end of the day. That was last Friday. Didn't happen.
Now they're not even responding to my emails??
If this was a drone used for business I would likely be homeless by now.
Short of small claims court, I'm out of ideas.
I also was planning on a second Yuneec product, but my experience drove me away. I ended up buying a Blade Chroma from a local shop that had a new one still in stock. Best move I made as it suits me and my needs better. So much so that I found another one used on Craigslist complete for $175 as a spare. Now I don't use the Yuneec very much. I have to add that even though the second one I bought was used, when I had an issue, (couldn't link up with my gopro) Blade helped me no charge by exchanging my controller for one compatible with the gopro.
I just want to say I've had my H for over a year now, logged over 100 flights totaling about 30 hours.So you bought another Yuneec product. Horizon didn't make the Chroma, Yuneec did. Horizon didn't perform Chroma warranty work, Yuneec did. What Horizon did was mostly replace old with new, and actual repairs were performed at Yuneec. So if you use the Chroma a lot, you're still using Yuneec. Note the Chroma 4k and Q-500/Typhoon 4 K use the same ST-10 controller in black or white and the same CGO-3 4K camera.
As for a few others, I'm pretty sure you're bought something else in your life that didn't function perfectly out of the box. The difference is consumer drones cost more than many are comfortable paying (above their pay grade) so having an issue, whether it be with the actual product or with the users screwing them up from lack of comprehension, becomes something that from a users perspective an event worthy of the wrath of Gods. Sorry, but the whining gets to be a bit much periodically.
That means that they started a business with out a good business plan or sufficient capitol.Note that Yuneec are fully aware that some people have bet their commercial life on a drone, and can't yet afford to run a second one as backup.![]()
Amen to that brother.That means that they started a business with out a good business plan or sufficient capitol.
Your reputation is only as good as your last job. If you wasted your client's time by being on site and your bird can't fly then their opinion of you drops faster than the H when the battery ejects.
I used to have 3 operational aircraft but one of them only had a simple gimbal so the video it produced wasn't very good. I eventually mothballed it for that reason...video not up to the standards that a client should expect (but it took brilliant still pictures!). I still have it and if push comes to the shove I could have it in the air again after some pre-flight maintenance (say 24 hrs notice).If I were to go commercial I would have a minimum of three birds, three cameras, and three ST-16 as a bare minimum for the flight systems. And three or four batteries for each bird and three chargers.
And a fistful of 32 gig sd cards,
After the 5th week of waiting I called support repair they had not even started on my TH the next week they repaired it and sent it back to me total a little over 5 weeks But when I called to check they had to find it in the system so if I had not called them to check on it, it may had been longer I guess this is due to there lay off and short staff my TH battery and props was not covered my st 16 lost connection with my H and crashed call them again and get an answer I live in TX.Both times I was able to get a response from them they said someone would call me back with a status and neither time did anyone call me back.
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