Hello Fellow Yuneec Pilot!
Join our free Yuneec community and remove this annoying banner!
Sign up

ST-16 Replacement

Joined
May 9, 2016
Messages
20
Reaction score
0
Age
39
Since there has been a considerable amount of returns of the ST-16 bc of the fan and SD card being swallowed I was curious about everyone's experience. I called the other day to get a return authorization and was told I have to pay for the shipping. I had a friend that called a few weeks prior and they sent him a replacement and asked him to send his controller back once the replacement arrived. Have you all had to pay to ship your defective ST-16 back?
 
Joined
Apr 6, 2016
Messages
56
Reaction score
15
Age
53
Nope. They sent me the replacement controller and an pre-paid UPS label. When the replacement arrived, put the bad one in the same box and sent it to Yuneec.
 
Joined
May 9, 2016
Messages
20
Reaction score
0
Age
39
Nope. They sent me the replacement controller and an pre-paid UPS label. When the replacement arrived, put the bad one in the same box and sent it to Yuneec.
That's what I would expect but I can't even get them to call me back or answer my email for clarification.
 

Nic

Joined
Jun 14, 2016
Messages
41
Reaction score
8
Nope. They sent me the replacement controller and an pre-paid UPS label. When the replacement arrived, put the bad one in the same box and sent it to Yuneec.
Nope. They sent me the replacement controller and an pre-paid UPS label. When the replacement arrived, put the bad one in the same box and sent it to Yuneec.
Did they replace the ST-16 with a newer version, meaning it has more antennas?
 
Joined
Apr 6, 2016
Messages
56
Reaction score
15
Age
53
Did they replace the ST-16 with a newer version, meaning it has more antennas?
No more antennas. But I think it was a newer model (silver toggles as opposed to black).
 
Joined
Apr 6, 2016
Messages
56
Reaction score
15
Age
53
That's what I would expect but I can't even get them to call me back or answer my email for clarification.
You might try calling again. I had zero problems and they even called me back that afternoon.
 
Joined
May 31, 2016
Messages
24
Reaction score
7
Age
55
For what it's worth, I've called them 4 times to get a replacement gimbal housing and they have never called me back. I've tried leaving a message, and asking to be transferred. Whenever they transfer me, it just goes into hold mode and then hangs up.

Kind of frustrating....I get there's probably a lot of requests, but I'd really like to get a call back.

Does anyone know where else I could buy a replacement housing?
 
Joined
Apr 27, 2016
Messages
719
Reaction score
272
Age
57
Better get what you can. Yuneec will be getting stingy; the days of earning a reputation for taking care of their customers does not mean you'll get replacements.
 
Joined
Apr 4, 2016
Messages
1,358
Reaction score
959
Age
56
Location
Ottawa, Canada
For what it's worth, I've called them 4 times to get a replacement gimbal housing and they have never called me back. I've tried leaving a message, and asking to be transferred. Whenever they transfer me, it just goes into hold mode and then hangs up.

Kind of frustrating....I get there's probably a lot of requests, but I'd really like to get a call back.

Does anyone know where else I could buy a replacement housing?
Try calling sales.
 
Joined
Mar 24, 2016
Messages
159
Reaction score
46
I called and they are sending me a label to send back my st 16 then as soon as they receive confirmation that it has be shipped they will send me a new one. Kinda disappointed but I think it will work.
 
Joined
May 19, 2016
Messages
124
Reaction score
41
Age
52
I just sent them my Typhoon H and ST16 for repair or replacement. They sent me a label and I shipped it. The turn around for me was 14 days. Not to bad. When I send a Phantom 3Pro to DJI, my wait time wasnt measure in days or weeks, but months
 
  • Like
Reactions: cokeaddict
Joined
Mar 24, 2016
Messages
159
Reaction score
46
14 days turn around..........screw that.........it is just the fans in my controller and the usb port. They better be faster than that......wait.......14 days = 2 weeks..........NOOOOOOOOOOOOOOOOOOO 2 weeks 2 weeks 2 weeks..........LOL
 

New Threads

Forum statistics

Threads
16,665
Messages
194,263
Members
19,333
Latest member
Captain72