All depends on who is paying them to build said products and what standard they are held to. There is a such thing as well made Chinese product and paying for decent domestic customer service. Heck, it's not like DJI or Yuneec trades in cheap knock off goods. They are selling a decent product, at premium prices, they just suck at standing behind them. If DJI was selling me a $200 Mavic, I could live with shoddy tech support. But for $800+ I want to be able to chat with someone. Now, the Breeze is only $150, but they wouldn't respond any faster id I'd have bought a Typhoon.
I will tell you this, the Breeze is a nice little flying camera. At $150 with a controller, it's not bad. Had I bought one when they first came out for $500, no controller, I'd have been livid!