I think that Yunnec UK as a great service, i send them a mail, and after less than 5 minuts i had someone calling back. Unfortunatly was only to say that in my case i have to deal with Yuneec Europe.
After what was a terrible wanting and exchange of mails, this is part of a mail i send to Yuneec Europe.
"let me star by saying that i like very mush of the typhoon h.
the "h" gave us confidence to fly, looks a professional drone, feels a professional drone, and when we fly it i don´t get worry if something goes wrong. i also have phantom class uavs, and when i fly it, im always thinking that something is going to go wrong. but in more than 18 months of flying a phantom i have never had a crash with them, and in almost 3 months of having a typhoon h class uav, i already had 2 crash (2 in 3 weeks).
i don´t think that the typhoon h is from the same classe that the phantom, for me, the typhoon is from the inspire with a x3 camera class. and in my opinion it is superior to it.
so, typhoon is not some hobby drone, is a "pro-sumer" drone. and it as a very good value for professional use.
as a professional, we must attend to several items when chose a drone for our work. first, we need to know if it is suitable to our line of work, then we must analyse the safety and security of the drone, then the price tag and the assistance from the manufacture.
eventually, all drones will have some kind of problem, and it will have to go to repair. and the time since we have to send it to repair and receive it, is money lost, because we can't fly it.
usually we always have a week to send it, a week to receive, and depending from the manufacture, a week to repair... that's 3 weeks at least that we don't get any money from that drone. but when we buy it, as owners of a company, we must keep that in mind.
in my case, i had a crash on the 6 of august, the day after i send you the first mail asking what to do. after a quick first answer i had none response from your services for 11 days. i send mails to different emails addresses and no answers. after 11 days finally you tell me what to do, and a send you the typhoon,
as i had start a work that will be good the ccc capabilities of the typhoon, i offer those services to the client and start a weekly base work with the typhoon.
so when the typhoon crashed, i buy a new one. not mush of a problem because i like to have a backup drone of each one i have.
so, on the 26 of august i receive my second typhoon, a pro this time.
and on the 1 of setember i had another crash with the new typhoon. once again, to my knowledge, was due a typhoon error (seems like a compass or gps error and after that i had no control even when i turn rth swich).
As you can see i had more than 280 log files since the beginning of june, for 3 weeks i only had 1 batterie, and between 8 of agust and 26, i had no typhoons. that is 280 log files in almost 7 weeks. even not all logs are really flights and each log file be only 15 minutes of flight time, it’s way more than 60 hours of flight in 7 weeks. So, as you can see, i’m not a usual hobbyist
On the mail that you send me last Thursday, 7 of setember, you were kind enough to tell me that you will speed things up, but it will take at least 6 weeks to repair
So, my crash was on 6 of august, that's almost 5 weeks till last thursday, then you’ll have almost 6 weeks to repair, then i have one more week to the Thyphoon arrives our office… that´s 3 months!!!!
Now, as i have told you, i have to send you a new Typhoon, and if it goes as the first one i will have in a year 6 moths without the drones, in business that's a big no. as business man i cant take that chances.
I need the ccc capabilities of the Typhoon, but i wont buy a new one as long as you have this kind of assistance and malfunctions with the typhoon. I’m sorry.
I’ll will now look for other options, because i cant buy a typhoon every 15 days.
also i don’t want my typhoon repair, i want a new one, even if i have to pay something extra.
We, as professionals have to trust in what we are flying. we for sure we will have sometime the drone over buildings, cars, people and animals, and we cannot fly a drone that we dont trust, or because it had a crash and we don’t know if all was really repair or there is something in the drone that the assistance services dont notice. not in this price tag .
With the high end drones, we have to do it… not in a 1000 euros drone. safty first!
also, i receive an mail from two of your colleagues last friday, i answer them the same day, but i have some doubts, and i send back a email asking what to do. today i still have no answer. so, i send a new mail. By now, this is the end of the day and i still have no answer what to do with the new typhoon that is broken.
By now… i’m really desapointed with yuneec."
Till today i had no answer to this mail.
For you also to know, i also have Falcom 8, Inspire 1, S900, and Phantom, and i do this kind of work for a living, so, thats over 70.000 Euros of Drones...
Pretty mush despointed with yuneec, and yuneec Europe