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this information its from 21.02 2019
I got that same message from a tech. last year. I guess try resetting yours to factory and let us know.
this information its from 21.02 2019
I went on the website and did a live chat. They emailed me the form to fill out. I mailed it back and had my code within 15 minutes. You do have to hold a Part 107 to get it though.
Same here. Took about 30 minutes for the whole process. And you do have to provide proof of your 107 cert.