I must say I love my H but Yuneecs service is not what I had hoped for.
I flew my H on new years eve to shoot some nice video of the fireworks. 3 minutes into the first flight I got a level 1 battery warning at a low altitude so I started landing, wondering if I maybe charged the battery wrong.
I quickly changed the battery and took of for flight 2.
Again after 3 minutes I got the same warning, this time at a higher altitude so I immediately started descending to land suspecting something was wrong. The whole way down I got battery warnings non stop. About 30 meters above the ground the typhoon H just lost power and lift and dropped down to the ground rapidly untill it smashed on the lawn breaking of the CGO3+ gimbal and bouncing up toward my wife and 3 year old daughter, luckily she dove out of the way. The copter hit a wall and shattered 4 props and broke a landing leg on the aluminum hinge part. I quickly disarmed to stop the shattered blades from spinning and causing injury.
In total the damage isn't so bad:
- Broken landing leg servo
- 4 broken props
- Antenna bracket broken
- Vertical gimbal arm is bent (but repairable)
- camera housing is cracked (not severely)
But the cause is obvious to me, a malfunction.
Yuneec says it's my own fault because I ignored the battery warnings. This is total nonsense since there was not even a chance to land it safely since the batteries drained so rapidly.
The outside temperature that day was 2 degrees celcius. Yuneec claims the cause of the fast drainage was the cold temperature but the whole week before that it was about the same temperature or even colder and my flighttimes were all over 15 minutes per battery.
Also the logs show all the warnings and the drainage in a very rapid order.
Yuneec even claims that a warning was given before take off but this is nowhere to be found in the log.
I've been mailing them since january first and every time that I have sent them an email I have to mail them again at the end of the week to get a response. Very frustrating.
I read everywhere that Yuneec has great customer sevice but I definately had a different experience.
Nothing to complain about the H itself though. It is a fantastic platform. If I had to choose again which drone I would buy it would definately be the Typhoon H. I love the way it flies and handles and the camera is just amazing. I love the true colors that it shoots and the sharpness of the image.
Also the features it has like the flight modes and camera settings are fantastic.
The remote is awesome as well, It's really comfortable to handle and the integrated tablet is a big plus with it's big screen and easy accesible features.
One time you should have had Obstacle Avoidance "ON" !
