Avoid. This company is USA based and a risk to buy from. Their small discounts are not worth the effort and stress.
I have full documentation to support this review.
On 15th Aug I ordered a £315 Nikon dslr camera from dronesforless.co.uk. The website had a soho, London address and a London phone number. I paid through PayPal and received confirmation from PayPal and dronesforless.co.uk plus an email from someone called peter asking me to call regarding the order.
I called and was talking to either Americans or canadians. Peter wanted to sell me batteries. I asked to cancel the order - I didn't want to buy from overseas as the £25 saving was not worth the wait, possible import problems (I've had issues with anything containing batteries at customs before), complicated returns, warranties, non uk plugs etc... I had called peter within a few hours of placing the order and was put through to Jessica. She confirmed my cancellation and said I would receive an email. I didn't so 3 calls to her later in the day (UK evening because this company doesn't start till 2pm GMT so I assume they are on the east coast - no one was prepared to tell me the real address) I was put through to Angela who again confirmed my order was cancelled and sent me 2 cancellation confirmations from her personal hotmail account before finally sending me one from dronesforless. She confirmed that I would be refunded within 24 hours - the billing manager was out of the office.
On the 16th support for drones for less confirmed my cancellation by email and said I would receive a full refund within "a few business days".
On the 17th I received an email saying the camera had been despatched and was given a tracking number. The number didn't exist. I called and spoke to Jessica again who said it was a system error and my cancellation was confirmed but she couldn't be sure because a packing label had been printed. Perhaps when the camera arrived I could return it and ask for a refund? Now very concerned that I would ever see my money back or a camera for that matter, on the 18th I opened a dispute with PayPal and dronesforless responded that when they got the camera back they would refund me. The tracking number was now showing but as not despatched.
I emailed the courier, globegistics who replied on 23rd that they were not in receipt of any package for the tracking number given to me. I emailed dronesforless who said when they get the camera back - which clearly had never been despatched in the first place - they will refund me. I escalated the case with PayPal. At this point dronesforless emailed me saying they would refund me if I closed the dispute... hmmmm yes I'm that stupid. I replied saying if I closed the dispute I would no longer be protected by PayPal. Dronesforless replied and said don't talk to us anymore talk to paypal ha ha strop or what?
Finally on 12th Sept, nearly a month later, PayPal agreed with me and forced a refund.
Dronesforless uk website is a front they are not based in the UK and do not distribute form the UK. They are disorganised & incompetent and it's a major problem to get a refund. It's all well and good them claiming that paying by PayPal or credit card protects you but only if you want a lot of agro and are prepared to wait a month until they are forced to act.
Finally (after Curry's took my order and money and 6 days later emailed to say they were out of stock) I bought it from Argos online, manufacturer sealed with a discount voucher which meant the price difference was only £20 more for the upgraded bluetooth model and collected it the same day. Lesson well and truly learnt. I only wanted to buy a camera and was involved a month long charade. Why?
I waited until I had my refund to post this review because had read others saying dronesforless were refusing to refund until a bad one was removed. This may explain their astonishingly high rating
