Any luck connecting the controller without the app crashing?Arggghh!! I missed this step "Be sure you have started the controller by pressing Power+A to put the controller in Android mode". I'll try it out tonight when I get home.
Thank you so much for your help.
I have done that, thanks. I'd love to contact their customer support. But their chat does't seem to work, I've been trying all day. And I know from experience that it's no use calling them until I have 3 hours to kill.Use the USB cable that came with the Breeze and be sure you do the update with the controller powered off.
If you have already done that and it still isn’t working, contact Yuneec Customer Support.
Go here Yuneec USA | Support and schedule an appointment for phone support. You may have to select speak to a pro before that option appears on your browser.I have done that, thanks. I'd love to contact their customer support. But their chat does't seem to work, I've been trying all day. And I know from experience that it's no use calling them until I have 3 hours to kill.
The next available time to call is in 2 weeks! I was really hoping Yuneec wouldn't have customer service as terrible as DJI, but it seems to be cut from the same cloth. What is it with drone companies?
I’ve updated both of my controllers without a hitch. So if you have followed the procedure to the letter and the gimbal still won’t tilt down using the d-pad, contact Yuneec CS using a full web browser (not mobile) at Yuneec USA | Support. You can file a support ticket, use live chat, or schedule phone support.I've followed everything here and still cannot get the gimbal to allow the remote to control it via an Iphone 6 Plus. Every other feature works just fine, but the gimbal refuses to respond. I even did the firmware update and that did nothing. Any suggestions?
It should stop and start. Movement should only be while pressing the d-pad. Make sure you are in the proper mode on the controller. iOS use Power+Y to start controller, for Android use Power+A to start.I performed the update and now the gimbal works with the d-pad but it only moves to the full up or down position. I cannot stop it in between. Is that the normal behavior or should the gimbal stop and start as I press and release the d-pad buttons?
Thank you! Reset did the trick. So nice to be in control of the camera now in controller mode!It should stop and start. Movement should only be while pressing the d-pad. Make sure you are in the proper mode on the controller. iOS use Power+Y to start controller, for Android use Power+A to start.
If you are still getting the constant movement in the proper mode, try using the reset button on the controller. Hold it in for 10 seconds, then power cycle the controller.
See post #56. That may correct the problem. If not, try flashing the controller again. Be sure the controller is off, and hold the proper buttons as the pdf directions dictate.This update didn't fix my problem. It did change the controller behavior a little bit though. Now all of the pad buttons (up, right, down, left) make the camera gimbal go up but I can't get it to go down. Before the update the down button made the whole drone spin. When I did the update things seem to go fine. I never saw a progress bar though, it stayed gray until it said it was complete. Any suggestions?
Thank you for your reply. I tried it again with no luck, same issue where all of the pad buttons make it go up but not down. I tried resetting the controller but that didn't do anything. I tried the update again, still no luck.See post #56. That may correct the problem. If not, try flashing the controller again. Be sure the controller is off, and hold the proper buttons as the pdf directions dictate.