The problem with the drone appeared about six weeks ago: After the software update ST16 does not receive telemetry from the drone.
To solve it I sent a drone (H520) for repairs to "Yuneec Europe" to Germany. Today marks exactly one month from the date of shipment. Drone is still with them. Once a week I asked them about the timing of repairs. Until May 31 they answered my emails like this: "As soon as we have new informaon to your case, we will contact you via e-mail." In the last email I received from them (May 31), the following is written: "His converstaion ends here, Have a great weekend." After that I sent two more requests but they stopped responding. It looks strange.
Is everything good with the company?
Is it normal to repair the drone for a month without explaining the reasons for the delay?
To solve it I sent a drone (H520) for repairs to "Yuneec Europe" to Germany. Today marks exactly one month from the date of shipment. Drone is still with them. Once a week I asked them about the timing of repairs. Until May 31 they answered my emails like this: "As soon as we have new informaon to your case, we will contact you via e-mail." In the last email I received from them (May 31), the following is written: "His converstaion ends here, Have a great weekend." After that I sent two more requests but they stopped responding. It looks strange.
Is everything good with the company?
Is it normal to repair the drone for a month without explaining the reasons for the delay?
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