Really, everything is related? I was honest with them. That's how they knew about the crash. This was really not related and the things about which I am complaining are a: the attitude of the tech and b: Yuneec's lack of support. Come on, I have 2 of these things, 12 batteries, cgoet, venom charger and I could go on. The bottom line is that I am over 5 grand in. Throw me a freaking bone on a $30 part that could or could not be related.
Yes, really. When it comes to a crash, everything is related. If the crash had no relation to the gear in your view, then it was not something that Yuneec needed to be aware of. By telling them about the crash, Yuneec related the faulty gear to the original crash, therefore making it relevant to the current issue.
Yuneec only responded as they did from the sounds of it due to you informing them of a recent crash. A hard landing can also cause issues with the gear, gimbal, and arms, so for them, any crash that causes damage is a hard landing, gear up or down. As the crash was user error, replacing the gear is not at Yuneec's expense or a warranty claim.
I can understand that you feel that because you spent a substantial amount of money, they should treat you better than someone that perhaps only bought one H, but all customers are equal, no matter what they have invested when it comes to warranty claims.
I own one H, and expect to be treated the same as someone that bought ten. I also crashed my H within the first month of flying it, but rather than make a claim, I just bought the parts and did the work myself, because I was at fault...mostly. It can be frustrating when we don't get what we expect we should get as a consumer, but try to look at it from their point of view as well.
So in the end, you did have a crash with the gear up. Your current problem is that the gear stays up now and for me this is directly related. Yuneec won't give you free gear because you spent a lot with them and it has upset you. You stated the tech was not very nice, but you never did say what the tech said.
Sometimes things don't go the way we want, but it happens. If you really want to go with DJI, by all means do it. No one is going to stop you or try to convince you otherwise.
Murray