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Trouble with Snapshots

Joined
Jul 30, 2016
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Age
55
I just got my Q500 4K and Im hoping I didnt set something up correctly. When I press the snapshot(still shot) button on the remote it makes the shutter noise and seems like it is taking a photo but then a red error appears at the top of the screen and says something like ERROR Could not save snaphot. The video recording works perfectly however. Any ideas?

Thanks
 
a) You can't take a snapshot while you're recording video.
b) I find snapshots tricky if you are out of range - even 600'.
 
Hello Daveola. I have had the same issue on my 4K, here is what you can try to solve it: Press the "settings", chose "camera" and chose the CGO3Pro option instead of the CGO3. Then you will get a more advanced screen to look at. On the right side of the screen you will find a film camera symbol, if this is highlighted (red) you cannot take photos. Then press the camera symbol instead, turns red... There you go: Take your snap shots! :) Good luck and fly safe!
 
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