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Trouble with Snapshots

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Jul 30, 2016
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I just got my Q500 4K and Im hoping I didnt set something up correctly. When I press the snapshot(still shot) button on the remote it makes the shutter noise and seems like it is taking a photo but then a red error appears at the top of the screen and says something like ERROR Could not save snaphot. The video recording works perfectly however. Any ideas?

Thanks
 
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a) You can't take a snapshot while you're recording video.
b) I find snapshots tricky if you are out of range - even 600'.
 
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Hello Daveola. I have had the same issue on my 4K, here is what you can try to solve it: Press the "settings", chose "camera" and chose the CGO3Pro option instead of the CGO3. Then you will get a more advanced screen to look at. On the right side of the screen you will find a film camera symbol, if this is highlighted (red) you cannot take photos. Then press the camera symbol instead, turns red... There you go: Take your snap shots! :) Good luck and fly safe!
 
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