I suppose you have sent your email to whom it concerns.... Yuneec in China?
Besides... there is nothing wrong with my H 480 pro RS with stock CGO3+ (@ 4K). I am quite content, never had any issue nor frustration.
It doesn't matter whether one sends the email to Yuneec USA, or Yuneec China, as both would still receive it. If you send to USA, they determine their response, and, if they don't have answers to certain questions/problems, they forward to China HQ for more info. If one emails to China HQ, once they realize the customer is in USA, they forward to Yuneec USA for replying to the customer. It's a standard practice. As for where I got info that Yuneec was, essentially, "abandoning" the original H (asked by NorWiscPilot), it was from a combination of sources, including a Yuneec rep (who may have been misinformed and/or misunderstood information given to him...at the same time, in regards to my email to Yuneec, it was partially a "statement", but also partially an inquiry, as I was trying to find out IF they were "abandoning" the original H.
Anyway, I just received a reply, and, as promised, I am posting the email below, after removing any personal information:
Hello Robb,
Thank you for contacting Yuneec! While I'm sorry that you're disappointed, much of the information you typed is simply inaccurate. The CGO3+ camera indeed records video at 4K resolution (note to YuneecPilot readers - I NEVER said the camera doesn't record 4K video, only that it appears to be a much lower resolution, possibly due to the lens never having been properly focused, exactly as they restated, below, in their reply), although the clarity of your video may have been affected by a focus issue, based on your description. I'm sorry to hear that you never contacted us regarding the focus issue on your camera (note to YuneecPilot readers - I DID contact them...TWICE, I fact...shortly after I discovered the problem, but they didn't appear to care. The 1st time I called, while I no longer remember the person's exact words, they were something along the lines of, "There's no known problem. As such, we're not obligated." The 2nd time I called, approximately 2 months later, I was told they were aware of the problem, but that it, supposedly, only affected a relatively small number of units, and, if I wanted the repair done, I had to ship the CGO3+, including gimbal, to them, but the shipping would be at my expense...talk about RIDICULOUS), as we would have been happy to resolve the issue under warranty. Despite your claim that there were "enough affected cameras" to affect a recall, this sort of issue happens on an extremely small scale (note to YuneecPilot readers - using the Samsung Galaxy Note 7 recall as am example, out of worldwide shipments exceeding 4 million units, there were less than 150 reported as "defective" (of which ONLY 37 provided to be defective...the remainder were either caused by external forces (purposefully done), or owners refused to turn the units over to Samsung to be examined), yet a recall was still issued), in line with the standard manufacturing defect rates inherently found with any mass-produced product. Small defects are expected to be found occasionally when manufacturing products en masse, which is why we offer a one year (originally six months, at the time of the initial release) warranty, and why we extended the original customers' warranties out to one year as well. As the end-user, it is your responsibility to contact us if you have an issue with your unit, as we do not know that you have an issue until you make it known.
In regards to firmware updates, Yuneec has not discontinued support for the original Typhoon H. It's always possible that we will update the firmware in the future - for example, we will release an update for model support once the C23 camera is released, which will be compatible with the H480. We have not updated the firmware in the time frame you've suggested, but that is simply because the current firmware is extremely stable. Again, contrary to your statement, our inclusion of C23 support for the H480 (which will require unique firmware) shows that we have not stopped supporting the customers that have been with the Typhoon H since we launched the platform. While we take your concerns very seriously, you did not alert us to the issue with your CGO3+'s focus, despite contacting us for several other issues while your unit was still covered under warranty. While we could have helped you had you alerted us at the time, any repair work now can only be processed as non-warranty. If we can help you with anything else, please don't hesitate to let us know.
Thank you,
Mitch M
Technical Support | Yuneec USA
There you have it, their entire reply (minus a few pieces of personal info). On the plus side, at least according to the email, Yuneec it's not "abandoning" the original H, as they've clearly stated a new firmware update it's coming soon. Unfortunately, it appears that the only purpose for said update is for the new C23 camera. Beyond that...as clearly indicated in the email, there may, or may not, be further updates, as Yuneec considers the current firmware (ST16, Typhoon H, & CGO3+) to be...and I quote..."extremely stable". The problem there is, if the firmware truly is "extremely stable", then why are there still numerous people reporting a variety of problems? As for the focus problem (which I realize not everyone has experienced...again, it's a "sporadic" problem), they gave me the run-around both times I previously contacted them about it, and now that the warranty has expired (as of 6 months ago), they say they would have fixed it, had I contacted them during that warranty period...which I did...TWICE.
At this point, I'm "on the fence" whether to stick with Yuneec, or return to DJI. I really prefer the hex design over the quad design, plus Yuneec's controller is far, far better. On the other hand, I never had any problems with my Phantom 3 Pro.