From my perspective I find it quite unreasonable to complain about a company before you know if they successfully completed their work or failed. The product sitting at a drop ship facility awaiting the owner to pick it up after being repaired, with the owner delaying pick up to minimize their personal expenses, provides no justification for complaint or criticism.
KAV is not going to be influenced by customer opinion a or a negative internet campaign. KAV is not a retail outlet and does not sell drones to the public. KAV is a repair service contracted to Yuneec to perform repairs. They are not contracted to us, the consumers. If you send your stuff to someone else instead of KAV and they can’t fix it, guess where it goes next.
Yuneec controls the contract, the level of service, approval for or denial of service through KAV, and establishes the business protocols. By contracting with an outside entity to perform repairs and service Yuneec artificially distances itself from the process, allowing them to reduce labor and floor space expenses while shifting customer focus away from themselves. Bear in mind that since Yuneec owns the warranty and parts supply chain Yuneec is still the responsible party where complaints are concerned.
We have absolutely no idea of what’s been happening between Yuneec and KAV. We don’t know if there is a non disclosure preventing KAV from publicly responding, if yuneec has failed to pay KAV, if Yuneec has failed to provide parts or other technology that allow repair completion, if there’s a contract dispute, or if KAV is actually the problem themselves. KAV has a contract with Yuneec, not us, and we have nothing stating they have to return to us anything we send them. They could, technically, send our stuff to Yuneec for final return.
The calls and e-mails should be hounding Yuneec, along with YouTube productions calling out Yuneec for answers. Only by leveraging Yuneec, the company that will suffer lost sales of new and existing products by failing to inform, will these issues be resolved.