- Joined
- Apr 6, 2018
- Messages
- 294
- Reaction score
- 139
- Age
- 43
I'm about fed up with Yuneec's customer service.
A little back story, I bought a Q500+ in April 2018. In May 2018, my ST10+ screen became unresponsive to touch and would zoom in and out on its own. I tried contacting Yuneec by email several times with no response. By mid-summer, it started yawing when I throttled down.
Finally, in October 2018, I was able to get a work order started. In November, I sent the transmitter to United Radio. They calibrated the sticks and sent it back to me. They didn't touch the screen issue. The sticks worked for 2 flights, and went back to yawing.
I called UR and they told me to create another work order with Yuneec. I did, and in January, I sent it back to UR for repair. They replaced the sticks, but didn't touch the screen issue again.
In the beginning of February, I set up for a Yuneec CSR to call me. I got a call and he decided to send me a brand new ST10+, under warranty. I had to send mine to them, and once they got it, they'll send me a new one. They received it in 2 it 3 days and updated the website to reflect that. About 4 or 5 days ago, I did an online chat with CSR, asking where my new ST10+ was. He apologized and ordered an new one to be sent to me right then. The next day, I got a UPS tracking link.
Today, about 30 minutes ago, I received my brand new ST10+ ground station. I opened it up to make sure it wasn't damaged, and THERE'S NO STICKS IN IT. I can't believe this. Now, I cannot get on their website to save my life.
My warranty ends next month. What am I supposed to do here? I really hope I don't get this same customer service if something happens to my H Plus. I'm really disappointed with them right now.
A little back story, I bought a Q500+ in April 2018. In May 2018, my ST10+ screen became unresponsive to touch and would zoom in and out on its own. I tried contacting Yuneec by email several times with no response. By mid-summer, it started yawing when I throttled down.
Finally, in October 2018, I was able to get a work order started. In November, I sent the transmitter to United Radio. They calibrated the sticks and sent it back to me. They didn't touch the screen issue. The sticks worked for 2 flights, and went back to yawing.
I called UR and they told me to create another work order with Yuneec. I did, and in January, I sent it back to UR for repair. They replaced the sticks, but didn't touch the screen issue again.
In the beginning of February, I set up for a Yuneec CSR to call me. I got a call and he decided to send me a brand new ST10+, under warranty. I had to send mine to them, and once they got it, they'll send me a new one. They received it in 2 it 3 days and updated the website to reflect that. About 4 or 5 days ago, I did an online chat with CSR, asking where my new ST10+ was. He apologized and ordered an new one to be sent to me right then. The next day, I got a UPS tracking link.
Today, about 30 minutes ago, I received my brand new ST10+ ground station. I opened it up to make sure it wasn't damaged, and THERE'S NO STICKS IN IT. I can't believe this. Now, I cannot get on their website to save my life.
My warranty ends next month. What am I supposed to do here? I really hope I don't get this same customer service if something happens to my H Plus. I'm really disappointed with them right now.