07/30 Update - Received the drone back from Yuneec 2 days ago and the problem still exists! According to the inspection report the GPS module was replaced. I conducted 3 successful accelerometer calibrations followed by seemingly successful compass calibrations and the toilet bowl continues to happen, starting at the 15.3v spot. It starts off gradual and then by 14.7 it's in full toilet bowl mode. I have to resort to hand catching it to prevent another crash. The third time I did the calibration I waited a day and went to a completely new area. I had 16 satellites, full turtle mode, obstacle avoidance was off and I was in angle mode. The firmware is up to date and the UAV forecast didn't indicate any issues. I called Yuneec customer service and they are having me ship it back for a 2nd time. Luckily this time they sent me a shipping label instead of hassling me to pay to return ship it. I really hope they actually fix it this time around, or replace it entirely. It seems like they didn't do anything or that the issue wasn't with the GPS module. I suggested that they do a full flight test down to 14.7 volts before declaring it repaired. I'm thinking they didn't fly it for more than a few minutes at their location in California.
07/21 - Update on this post- Yuneec Support has replaced the faulty GPS module that was resulting in my toilet bowl issue however they are refusing to reimburse the shipping costs. When I originally called I was advised by Yuneec Support that because the drone crashed that I would be responsible for shipping costs unless they determined the issue was as a result of the equipment. They identified the GPS board as being the issue and replaced it however the support individual I spoke with today says Yuneec does not reimburse shipping costs and that I would be responsible for it. Not only is that conflicting information from multiple customer service representatives but also their policy is if you send in your drone and they refuse to give you a prepaid shipping label you are out of luck.
!!Be sure to get a prepaid label if you plan to send your drone in, otherwise Yuneec will just take advantage of you!!
Like others in this forum my Yuneec Typhoon H has crashed as a result of the dreaded toilet bowl syndrome. It occurred on 3 separate occasions, one of them being with the wizard. One of the events ended up crashing my drone into the ground and breaking 4 propellers and causing the camera to come off the drone. The propellers seem to be the only broken parts. The camera was re-attached and appears to work. Because this occurred 3 times I called tech support and they setup an RA number for me, however they said that since it crashed that I had to pay shipping and any repairs unless they determine the crash is covered under warranty. There is no doubt the cause of the crash was caused while the drone was malfunctioning, luckily I was recording. See here for video-
The last 5-10 seconds, the actual crash, did not get recorded because the camera disconnected from the drone while still recording thus losing the last bit of video data.
I tried placing the drone into different modes and correcting for the orbiting but ultimately nothing could make it recover and I had to land as the transmitter was vibrating about low battery power.
Prior to the symptoms occurring I had conducted a compass calibration. After the first time it exhibited this I did a 2nd compass calibration and 2 more instances of toilet bowl happened.
I am really hoping my experience with Yuneec customer support continues to be a good one, I'll keep this thread/forum posted of all the details of the process in case anyone else needs to RA their drone.
07/21 - Update on this post- Yuneec Support has replaced the faulty GPS module that was resulting in my toilet bowl issue however they are refusing to reimburse the shipping costs. When I originally called I was advised by Yuneec Support that because the drone crashed that I would be responsible for shipping costs unless they determined the issue was as a result of the equipment. They identified the GPS board as being the issue and replaced it however the support individual I spoke with today says Yuneec does not reimburse shipping costs and that I would be responsible for it. Not only is that conflicting information from multiple customer service representatives but also their policy is if you send in your drone and they refuse to give you a prepaid shipping label you are out of luck.
!!Be sure to get a prepaid label if you plan to send your drone in, otherwise Yuneec will just take advantage of you!!
Like others in this forum my Yuneec Typhoon H has crashed as a result of the dreaded toilet bowl syndrome. It occurred on 3 separate occasions, one of them being with the wizard. One of the events ended up crashing my drone into the ground and breaking 4 propellers and causing the camera to come off the drone. The propellers seem to be the only broken parts. The camera was re-attached and appears to work. Because this occurred 3 times I called tech support and they setup an RA number for me, however they said that since it crashed that I had to pay shipping and any repairs unless they determine the crash is covered under warranty. There is no doubt the cause of the crash was caused while the drone was malfunctioning, luckily I was recording. See here for video-
The last 5-10 seconds, the actual crash, did not get recorded because the camera disconnected from the drone while still recording thus losing the last bit of video data.
I tried placing the drone into different modes and correcting for the orbiting but ultimately nothing could make it recover and I had to land as the transmitter was vibrating about low battery power.
Prior to the symptoms occurring I had conducted a compass calibration. After the first time it exhibited this I did a 2nd compass calibration and 2 more instances of toilet bowl happened.
I am really hoping my experience with Yuneec customer support continues to be a good one, I'll keep this thread/forum posted of all the details of the process in case anyone else needs to RA their drone.
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