As Jeff - Forum poster NorWiscPilot - accurately pointed out in an earlier post in this thread, I did, indeed, have a very positive, professional, swift, and fair experience with Yuneec customer service when I hit my first and only snag with my Typhoon H after 77 successful, uneventful, fun-filled flights. My snag was a doozy, but Yuneec strongly stood behind both me and their product, and took excellent care of both, a position which I continue to appreciate and respect.
I have no reason not to expect for Jeff, too, to receive the same kind of treatment from Yuneec customer service with his problem as I did with mine, as I sincerely do believe they are there to help resolve whatever issue a Typhoon H owner may be experiencing, even when it is self-induced (and I am NOT saying this is the case here; I do not know). I believe this is just the way they do business at Yuneec, a trait that can only serve them well as the company continues to grow.
New military aircraft costing hundreds of millions of dollars each ALWAYS go through a tough process to reach perfection, the goal of any aeronautics design & production company and endeavors. (In my mind Yuneec is no different whatsoever in this regard, only on a smaller scale.) Even after its final release and it is being used in flight, that aircraft is constantly being even further fine-tuned and tweaked to reach that state of perfection, because perfection remains to be a goal, and that pursuit of perfection never really ends until that aircraft is retired one day and a newer model comes in to replace it. This why aircraft of any sort cost so much, from inexpensive racing drones to impossible futuristic machines designed and destined for Mars, as the perfection of it is constant, and must be to further aeronautic evolution. "Perfection" is not a destination; it is, instead, a never-ending journey.
This is what I see in Yuneec as a company, especially by them releasing new firmware updates on a routine basis that too many pilots complain about having to install, when each and every one of the updates only enhances the Typhoon H experience and makes the aircraft a better machine to fly, with new or expanded features to boot. So what is there to complain about? Having your aircraft made even more stable, more dependable, more feature packed?
As with any product ultimately made by humans, there will always be a degree of human error responsible for certain problems Typhoon H owners may have. But those occasions have proven to be very far and very few between. A lot of these problems often come down to the pilot's human error, which definitely must be factored in when evaluating the Typhoon H or its manufacturer. And here is where good communication is key, too.
With no disrespect intended, Steveoromo19 DID leave out a key piece of evidence by omitting his battery-draining experience in his original post, as cited and pointed out by Moderator Rayray in post #41 in this thread. I see that sort of thing going on too often here, leading only to lots of confusion and wasted time and words of advice. Posters MUST know what they are talking about if anyone is going to be able to help them.
I also see good advice from people who are in the know also being either not fully considered or completely sidestepped. Even though clear cut, easy to follow tips about something as simple as good LiPo battery maintenance are offered, too many pilots with Typhoon H problems are draining their batteries dangerously low and then wonder why they are experiencing ill effects. Perhaps their experiences would not be so negative if they only listened and followed what is being told to them.
To anybody actively engaged in "testing" their Typhoon H, I would first suggest KNOWING the aircraft inside and out first. You may discover that all of the testing has already been done for you by the experts at Yuneec.
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