Hello Fellow Yuneec Pilot!
Join our free Yuneec community and remove this annoying banner!
Sign up

Is Best Buy a Yuneec Repair Center?

Joined
Aug 19, 2016
Messages
672
Reaction score
321
Age
54
Location
Muskegon, MI
The reason I ask, there's a Repair Center Locator on the Yuneec USA site so I thought I'd test it. My only hits were 3 Best Buys, one of which isn't even a Best Buy. Maybe a Best Buy licensed mail order store front at best. I guess I was hoping for a real licensed repair center, not a Best Buy.
 

DoomMeister

Moderator/Tech Junkie
Staff member
Premium Pilot
Joined
Dec 25, 2017
Messages
3,542
Reaction score
1,644
Location
The Vehicle City
I see the same list whether I choose dealer or service. Might be part of the script errors on their site.
 
D

Deleted member 13635

Guest
The reason I ask, there's a Repair Center Locator on the Yuneec USA site so I thought I'd test it. My only hits were 3 Best Buys, one of which isn't even a Best Buy. Maybe a Best Buy licensed mail order store front at best. I guess I was hoping for a real licensed repair center, not a Best Buy.
I wonder if Best Buy is a conduit to Yuneecs' repair center in California.
 

Steve Carr

Missed Approach
Staff member
Premium Pilot
Joined
Dec 15, 2015
Messages
6,746
Reaction score
3,189
Location
Bessemer, MI
I wonder if Best Buy is a conduit to Yuneecs' repair center in California.
Seems to be a lot of confusion about Best Buy's roll in warranty service. A few days ago, Yuneec told a guy to take his H to BB. When he got there they gave him the zombie look and told him to call Yuneec. On the next call they sent him a mailing label. As with many things at Yuneec, no one as yet knows and if they do, they aren't telling.
 
D

Deleted member 13635

Guest
Seems to be a lot of confusion about Best Buy's roll in warranty service. A few days ago, Yuneec told a guy to take his H to BB. When he got there they gave him the zombie look and told him to call Yuneec. On the next call they sent him a mailing label. As with many things at Yuneec, no one as yet knows and if they do, they aren't telling.
Kinda makes you wonder about them sometimes. Wish I had a crystal ball to see how long they remain in the US.
 

CraigCam

Premium Pilot
Joined
Oct 1, 2016
Messages
1,515
Reaction score
647
Age
60
Not yet but supposedly they inked a deal at CES.
 
Joined
Aug 10, 2016
Messages
90
Reaction score
21
Age
57
I'm from Canada and had some warranty work needed, it was sent through BB .I was there 1st but after a couple calls, they took care of everything.
 

Eagle's Eye Video

Global Village Idiot
Staff member
Premium Pilot
Joined
Oct 16, 2016
Messages
2,718
Reaction score
1,610
Location
Albuquerque NM
Just for Ss & Gs I put in Kansas City into the search map, and Ken-A-Vision does come up... so at least it is not just a listing of Best Buy locations.
 

Steve Carr

Missed Approach
Staff member
Premium Pilot
Joined
Dec 15, 2015
Messages
6,746
Reaction score
3,189
Location
Bessemer, MI
Just for Ss & Gs I put in Kansas City into the search map, and Ken-A-Vision does come up... so at least it is not just a listing of Best Buy locations.
I'm thinking that is where Yuneec has moved their repair operations.
 

Eagle's Eye Video

Global Village Idiot
Staff member
Premium Pilot
Joined
Oct 16, 2016
Messages
2,718
Reaction score
1,610
Location
Albuquerque NM
the Flying Geek Squad? They could use Rocky the Flying Squirrel as their mascot... :rolleyes:
 

DoomMeister

Moderator/Tech Junkie
Staff member
Premium Pilot
Joined
Dec 25, 2017
Messages
3,542
Reaction score
1,644
Location
The Vehicle City
Just for Ss & Gs I put in Kansas City into the search map, and Ken-A-Vision does come up... so at least it is not just a listing of Best Buy locations.
Is Ken-A-Vision the KC facility that has been getting kudos for their repair work?
 

Eagle's Eye Video

Global Village Idiot
Staff member
Premium Pilot
Joined
Oct 16, 2016
Messages
2,718
Reaction score
1,610
Location
Albuquerque NM
If you do a search on Ken-A-Vision or KAV you will find several threads... I'm not sure kudos would be the most common term, at least on this board.
 
Last edited:

DoomMeister

Moderator/Tech Junkie
Staff member
Premium Pilot
Joined
Dec 25, 2017
Messages
3,542
Reaction score
1,644
Location
The Vehicle City
If you do a search on Ken-A-Vision or KAV you will find several threads... I'm not sure kudos would be the most common term.
Got it EEV! Must have been another facility that someone had a good experience with. Sounds as if KAV may not be the best place to get a repair done.
 

Eagle's Eye Video

Global Village Idiot
Staff member
Premium Pilot
Joined
Oct 16, 2016
Messages
2,718
Reaction score
1,610
Location
Albuquerque NM
They may have gotten much better, considering the volume of work they did over the last year... unfortunately little consolation for the owners of the drones, through which they achieved that learning curve experience.
 

PatR

Premium Pilot
Joined
May 1, 2016
Messages
9,857
Reaction score
5,220
Location
N. California
Received an “inside word” about a month ago Best Buy would become a “repair” station. Which one’s and how they would get trained was not revealed.
 

CraigCam

Premium Pilot
Joined
Oct 1, 2016
Messages
1,515
Reaction score
647
Age
60
They need the secret gimbal calibration equipment. The rest is pretty straightforward. Excerpt for the camera, the TH is easily repaired.
 
Joined
Dec 13, 2018
Messages
27
Reaction score
6
Age
67
New to the forum here.....Recently brought my H Pro to Best Buy for repair.....had the dreaded cgo3+ three beep death. I didn't buy my H at Best Buy but am a preferred customer so they happily wrote up the repair ticket and shipped her off.......below is a copy of the time line, should have it back Monday or Tuesday!!!!! Very Happy..

  • 01/12/2019 07:04 a.m.We've shipped your device from our service center.
  • 01/12/2019 07:04 a.m.We're getting your device ready to ship.
  • 01/11/2019 02:56 p.m.We've completed work on your device. Stay tuned - we will let you know when you can expect to have it back in your hands.
  • 01/11/2019 01:15 p.m.We've received the parts we need to complete your repair.
  • 01/08/2019 05:12 a.m.Your device is in our queue and will be assigned to an Agent soon.
  • 01/04/2019 12:23 p.m.We've ordered parts for your repair.
  • 01/04/2019 12:22 p.m.We've determined that a part inside of your device needs to be replaced.
  • 01/04/2019 10:04 a.m.We've received your repair at our service center.
  • 12/30/2018 07:51 p.m.We've shipped your device to our service center.
  • 12/30/2018 07:51 p.m.We've added your device to a shipment.
  • 12/30/2018 07:51 p.m.We're getting your device ready to ship.
  • 12/28/2018 10:56 a.m.Thank you for trusting us with your device. We'll take it from here.
 
Last edited:

New Threads

Forum statistics

Threads
16,669
Messages
194,290
Members
19,334
Latest member
Drewutx